TOEFL Listening: ETS-TOEFL听力机经 - Z9418VXCF5555XPWP$

Why does the professor discuss a computer malfunction at a hotel chain? A. To suggest that some reporters might not verify facts before reporting them B. To explain how negative information can be communicated in a positive way C. To point out that companies have to deal with crises they did not cause D. To give an example of a crisis that could have been prevented