TOEFL Listening: ETS-TOEFL听力机经 - 82SGZ5LV1488791BP$

Why does the man say this? A. He is surprised that he has wrong information about the return policy. B. He is under the impression that the return period is two weeks. C. He is unhappy that the school changed their return policy to just one week. D. He believes that the current policy allots insufficient time for returns.